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  • Top 5 Help Scout Alternatives That You Can Afford

     sifatislam updated 3 weeks, 3 days ago 1 Member · 1 Post
  • sifatislam

    Member
    January 1, 2022 at 12:42 am

    Supporting clients is always a challenge. The first thing you need is a reliable tool that can help you get from point A to point B on your business success map. Just like the car, the tool has to be safe to ride, easy to drive, and comfortable to feel inside.

    Yep, Help Scout is one of those tools but not without its shortcomings. Best Database Provider That’s why we decided to conduct in-depth research to help you pick the best Help Scout alternative. Get ready for the ride, it might be a tough choice to make!

    Help Scout – a simple software for customer support to grow your business
    Help Scout offers an unembellished help desk tool where you can manage all conversations with customers. The software supports chat and email channels only. Each query transforms into a ticket and lands in a shared mailbox. In the dashboard, reps can make use of collaboration features like private notes or collision detection among many other things.

    Table of contents
    Help Scout features
    Why look into the Help Scout alternatives?
    What tools are the best Help Scout alternatives?
    1. HelpCrunch – affordable full-house tool for support, marketing, and sales
    2. Crisp – a tool for multichannel customer support
    3. Kayako – help desk software for communication with customers
    4. Freshdesk – ticketing-oriented customer support tool
    5. Drift – the tool with a laser focus on sales and marketing
    Wrap up
    Help Scout features
    Help Scout interface
    The most prominent features of Help Scout are:

    Shared inbox where you can create multiple inboxes for different email addresses, teams, and brands.
    Knowledge base provides its users with a simple editor and built-in SEO settings.
    Beacon (not Bacon 🥓). It’s the Help Scout tool that looks a lot like a live chat window but, for the most part, functions as a knowledge base assistant.
    Trigger-based messages are sent based on the conditions you set. Select an action (what you want to happen if the condition is met), then select a condition (for instance, a pricing page is scrolled for 15 seconds), and let the system do the job.
    The most affordable plan by Help Scout starts from $25/mo per seat if billed monthly. The Pro plan will cost you $40/mo per user.

    Why look into the Help Scout alternatives?
    With all those great features, it looks like there is no reason to switch to a Help Scout alternative. Or is there? We’ve researched users’ feedback on G2 and found out what customers don’t like about the tool:

    The absence of a ‘unified inbox’ that allows to see requests assigned to multiple teams across multiple mailboxes
    The reporting views are not divided by inboxes
    The tool tends to have a frequent outage
    The team is not particularly interested in feature requests from end-users
    Pre-sales support is extremely poor
    Generally, customers insist that Help Scout is good but too plain. So as you grow you might need a more reliable solution.

    What tools are the best Help Scout alternatives?
    When selecting the software for this list, we paid special attention to must-have features like live chat and shared inbox with must-have help desk features. Only the tools that cover these essentials were qualified for the article. Additional functionality – a chatbot or social media integrations – is supplementary.

    There are 5 main Help Scout alternatives on the market today:

    HelpCrunch – affordable full-house tool for support, marketing, and sales
    Crisp – a tool for multichannel customer support
    Kayako – help desk software for communication with customers
    Freshdesk – ticketing-oriented customer support tool
    Drift – the tool with a laser focus on WhatsApp Mobile Number List sales and marketing
    To help you make the right decision fast, here is a quick comparison table of all Help Scout alternatives from this article.

    Platform Main features Prices start at Advanced subscription
    plan G2 rating
    Help Scout Live chat
    Shared inbox
    Knowledge base
    Reporting $25/mo per seat $40/mo per seat 4.3 / 5 ⭐⭐⭐⭐
    HelpCrunch Live chat
    Shared inbox
    Knowledge base
    Reporting
    Email marketing
    Auto messages
    Popup builder $15/mo per seat $40/mo per seat 4.7 / 5 ⭐⭐⭐⭐⭐
    Crisp Live chat
    Shared inbox
    Knowledge base
    Chatbot
    CRM
    Status page $25/mo per seat $95/mo per seat 4.4 / 5⭐⭐⭐⭐
    Kayako Live chat
    Shared inbox
    Knowledge base
    Social media support
    Time Tracker
    Single View $30/mo per seat $60/mo per seat 4.1 / 5⭐⭐⭐⭐
    Freshdesk Live chat
    Knowledge base
    Shared inbox
    Social support
    Live chat
    Call center software $18/mo per seat $71/mo per seat 4.4 / 5⭐⭐⭐⭐
    Drift Live chat
    Shared Inbox
    Knowledge base
    Chatbot
    Email automation
    Virtual Selling Assistant Quotation based Quotation based 4.3 / 5⭐⭐⭐⭐
    1. HelpCrunch – affordable full-house tool for support, marketing, and sales
    HelpCrunch user interface
    The HelpCrunch platform is surely the strongest among Help Scout alternatives. It’s a one-stop tool that covers everything and more – live chat, shared inbox, auto messages, popup builder, knowledge base, and in-app messaging. Thanks to mobile SDKs for iOS and Android.

    Visit: http://www.uaephonenumber.com/

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