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  • July 18: Zoom acquires Five9 for $14.7B

     Ayesha updated 2 months, 2 weeks ago 2 Members · 2 Posts
  • Japo_Japo

    September 13, 2021 at 9:53 am

    Videoconferencing giant Zoom made its biggest acquisition to date, purchasing the contact center technology provider Five9 for $14.7 billion in an all-stock transaction.

    Five9 is a 20-year-old California company that specializes in flexible cloud-based contact center technology, as opposed to traditional on-premise systems for contact center staff. Five9 competes with the likes of Twilio, Talkdesk, Genesys and cloud giant Amazon Web Services in what is becoming a crowded space.

    “We are continuously looking for ways to enhance our platform, and the addition of Five9 is a natural fit that will deliver even more happiness and value to our customers,” Zoom CEO Eric Yuan said in a statement. “Enterprises communicate with their customers primarily through the contact center, and we believe this acquisition creates a leading customer engagement platform that will help redefine how companies of all sizes connect with their customers.”

    Zoom launched its own cloud-based enterprise phone system in 2019; the company says the Five9 acquisition will complement that move, as the company looks to expand its reach with enterprise customers beyond its popular videoconferencing software.

  • Ayesha

    September 13, 2021 at 5:00 pm

    Well Zoom has been enjoying colors of rainbow since Covid so much that this acquisition does not shock me much.

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