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  • Aug. 26: Zendesk acquires AI startup Cleverly

     Japo_Japo updated 1 month ago 1 Member · 1 Post
  • Japo_Japo

    Member
    September 13, 2021 at 8:57 am

    Cleverly’s product platform offers a series of AI-powered capabilities, including what the company refers to as AI-powered human augmentation; its agent assist capability aims to help customer service agents provide the right answers to inquiries. The company’s technology already integrates with Zendesk, as well as with Salesforce.

    “With Cleverly, we will deliver a range of capabilities that automate key insights, further reduce manual tasks and improve workflows, and overall lead to happier, more productive support teams,” Shawna Wolverton, executive vice president of product at Zendesk, said in a statement. “We will have more news to share on that front once the team is up and running.”

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